These Terms govern use of TrialCurrent, a clinical research sales and operations platform provided by TrialCurrent LLC, a Wyoming limited liability company ("TrialCurrent," "we," or "us"). By creating an account or using the platform, you agree to them. If you are agreeing on behalf of an organization, you confirm you have authority to bind it.
1. The service
TrialCurrent is hosted software provided over the internet. It is multi-tenant: multiple customer organizations use the same application, with each organization's records scoped to that organization. We may change or discontinue features, and will make reasonable effort to give notice of material changes that reduce functionality you rely on.
2. Authorized use
The platform is licensed for your organization's internal business use in clinical research operations. It is not licensed for resale or for operating a service on behalf of unrelated third parties.
3. Accounts
- Every user must have their own account. Shared logins are not permitted.
- Your administrators are responsible for creating, deactivating, and setting roles for users in your organization.
- You are responsible for keeping credentials confidential and for activity under your users' accounts.
- Tell us promptly if you believe an account has been compromised.
4. Prohibited use
You will not, and will not permit any user to:
- Upload data you do not have the right to provide
- Upload patient-level or protected health information — the platform is not designed or intended to hold it
- Attempt to access another organization's data or circumvent access controls
- Probe, scan, or test the security of the service without our prior written permission
- Reverse-engineer or attempt to extract source code, except where law permits
- Interfere with the integrity or performance of the service
5. Your data
As between us, your organization owns the data it enters — accounts, contacts, opportunities, studies, sites, notes, and uploaded documents. You grant us a limited licence to host, process, and display it solely to provide and support the service. We do not sell customer data and do not use it to train AI models. Certain features send portions of it to service providers to function; those are listed in the Privacy Policy. You are responsible for the accuracy and legality of what you enter and for having the rights needed to enter it.
6. Intellectual property
TrialCurrent LLC retains all rights in the platform, its software, design, and underlying technology. Nothing here transfers that to you. Your data remains yours.
7. Confidentiality
Each party may receive confidential information from the other. Each will protect it with at least reasonable care and use it only as needed under these Terms. This does not apply to information that is public through no fault of the receiving party, was already known to it, or is independently developed.
8. Third-party services
The platform depends on third-party providers listed in the Privacy Policy. We are not responsible for their acts or omissions, though we choose them with care and will tell you if we change a material one.
9. Availability
We work to keep the platform available and will give reasonable notice of planned maintenance where we can. We do not currently offer a contractual uptime commitment; if your organization requires one, raise it before signing and we will discuss it.
10. Disclaimers
We provide the service with reasonable skill and care. Except as expressly stated, the service is provided "as is," and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. TrialCurrent supports operational decision-making; it does not provide medical, regulatory, or legal advice, and computed figures are aids to judgement rather than substitutes for it.
11. Limitation of liability
Neither party is liable for indirect, incidental, or consequential damages. Our aggregate liability is limited to the amounts paid under the applicable order. Specific limits and exceptions will be set out in the written agreement covering your subscription.
12. Suspension and termination
Either party may terminate for the other's material breach that remains uncured 30 days after written notice. We may suspend access immediately where continued use poses a security risk. On termination your access ends; contact us about exporting your data and we will make reasonable arrangements.
13. Changes
We may update these Terms. The date at the top reflects the latest revision, and continued use after a change takes effect constitutes acceptance.
14. Governing law
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules.
15. Contact
TrialCurrent LLC, a Wyoming limited liability company.