Privacy Policy

TrialCurrent is a clinical research sales and operations platform operated by Greenlight Advisory LLC, a Wyoming limited liability company ("TrialCurrent," "we," or "us"). This policy explains how we handle personal information about website visitors, prospective customers, and users of customer accounts when we act as the controller of that information.

1. Who we are, and what this policy covers

This policy does not govern the business records customers create within their TrialCurrent workspaces. For that information, TrialCurrent acts as a processor on the customer's behalf under the applicable services agreement and Data Processing Agreement. Requests concerning records inside a customer workspace should be directed to that customer.

2. Personal information we collect

Information you provide

• Account information: your name, work email address, role, and password when a workspace account is created for you.
• Communications: what you send us when you contact support, request a demo, respond to outreach, or participate in a beta program.
• Billing information: billing contact details, invoices, subscription records, and payment status. If card payments are offered, full payment-card details are handled by the applicable payment provider rather than stored by TrialCurrent.

Information collected automatically

• Standard service logs: IP address, browser type, device information, pages viewed, and actions taken in the application, used for security, debugging, and understanding product usage.
• Cookies: cookies and similar storage necessary for authentication, session security, and essential service functions. Most browsers allow users to delete or block cookies, but blocking required session cookies will prevent sign-in.

Information from other sources

• Public business information: our Discover feature processes publicly available information about companies (trial registries, hiring posts, press, regulatory filings). This is business intelligence about organizations; where it touches individuals at all, it is limited to professional, public information, with each claim linked to its public source.

3. How we use personal information

• To provide, operate, secure, and improve the service, including authentication, support, and debugging.
• To communicate with you about the service: onboarding, support responses, and material changes to terms or this policy.
• To bill paying customers and maintain business records.
• For marketing to prospective customers, always with the ability to opt out.
• For compliance and protection: to meet legal obligations, enforce our terms, and detect fraud or abuse.

We do not sell personal information or use Customer workspace content to train TrialCurrent models. When a user invokes an AI-assisted feature, limited content may be processed through our commercial AI provider. The provider does not use commercial API inputs or outputs for model training unless the account holder expressly opts in; TrialCurrent does not opt in on a Customer's behalf.

4. How we disclose personal information

We share personal information only with:

We do not sell or rent personal information to data brokers or advertisers, and we do not display advertising.

5. Data retention

We retain personal information while an account or Customer workspace is active and as needed for legitimate legal, billing, security, and dispute-resolution purposes. After service termination, Customer workspace data is available for export on request and deleted from active systems within 30 days unless law requires retention or the parties agree otherwise. Backup copies are deleted through the applicable provider's ordinary backup lifecycle.

6. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to restrict or object to certain processing, and to withdraw consent where processing is based on consent. You can also opt out of marketing at any time via the link in any marketing email.

To exercise an applicable privacy right, email privacy@trialcurrent.com. We may verify identity and authority before completing a request. If the request concerns records within a Customer workspace, we will direct it to the Customer that controls those records. We will not discriminate against anyone for exercising a privacy right.

7. Security

We use technical and organizational safeguards appropriate to the information we handle, including encrypted connections, infrastructure-level encryption at rest, server-side tenant access checks, role-based access, multi-factor authentication for administrative production accounts, restricted production access, and scheduled database backups. No service can guarantee complete security. Suspected account or security issues should be reported to security@trialcurrent.com. Our current controls are described on the Security & Data Practices page.

8. International data transfers

We are based in the United States and primarily process information in the United States. If applicable law requires safeguards for an international transfer, we use the appropriate contractual or legal mechanism described in our Data Processing Agreement.

9. Additional information for U.S. state residents

Residents of U.S. states with applicable privacy laws may have rights to access, correct, delete, or obtain a copy of personal information and to appeal certain decisions. TrialCurrent does not sell personal information or share it for cross-context behavioral advertising. Requests may be submitted as described in Section 6.

10. Automated decision-making

TrialCurrent does not use personal information to make fully automated decisions that produce legal or similarly significant effects about individuals. AI-assisted features draft, extract, or suggest information for a user to review.

11. Children

TrialCurrent is a business tool, not directed to anyone under 16. We do not knowingly collect personal information from children; if we learn we have, we delete it promptly.

12. Changes to this policy

We may update this policy as the service evolves. The effective date above always reflects the current version, and we will notify account holders of material changes by email or in-product notice before they take effect.

13. Contact us

Privacy questions and requests: privacy@trialcurrent.com.
Security reports: security@trialcurrent.com.
General inquiries: hello@trialcurrent.com.
Postal mail: Greenlight Advisory LLC, 6515 Heather Way, West Palm Beach, FL 33406.